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Do
you offer a Guarantee?
Do
your sunglasses and goggles come with a warranty?
What forms of payment do you accept?
How long will it take to process my order?
How much does shipping cost?
Do you ship to APO/FPOs?
Can I place my order through the mail?
Do you offer a Guarantee? Yes, a 30-Day
Satisfaction Guarantee. Customer satisfaction is very important to us. If for
any reason you are not completely satisfied with your purchase, you may return
it within 30 days from the date of purchase. We'll gladly replace it or give you
a full refund (less shipping) - whichever you prefer with no restocking fees.
Shipping charges will be deducted from refunds for orders that qualified for free
shipping if they no longer qualify. Your only cost is the shipping back to us.
The following conditions must be met to obtain a full refund:
- Merchandise must be in like new condition with no signs
of wear.
- Item must
be returned in the original manufacturer's packaging.
- All
original supplied packaging, cleaning clothes etc, must be included.
- Original manufacturers warranty cards, manuals
and paperwork (when included) must be blank.
- The
customer must obtain a Return Authorization (RA) number from PhatSportShades prior
to shipping. To obtain a RA number please e-mail your request, including the reason
for return, to: support@PhatSportShades.com
*Returns
without a RA number will be returned to sender. - The
customer is responsible for return shipping charges. Insurance and a tracking
number are highly recommended, as PhatSportShades can not be responsible for the
returned item until it arrives at our warehouse.
- PLEASE
NOTE: For health safety reasons, headwear can not be returned.
Do
your sunglasses and goggles come with a warranty? Yes, all of the
products we sell come with a manufacturers warranty. For more information go to
Warranties
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Personal Checks, Money Orders and
payments through PayPal. How
long will it take to process my order? Most orders received by 3:00PM
EST are processed and shipped the same day. In the rare event that an ordered
item is unavailable or backordered, we will notify you promptly, at which time
you will have the option to wait for the item to become available, change your
order or cancel if you wish. Some items might ship separately, but are
included in our "per order" shipping charge outlined below. You will be notified
if your order will arrive in more than one shipment.
How
much does shipping cost?
Shipping charges are calculated
and displayed during checkout prior to placing
your order based on the following rates:
USA
Standard Shipping Only $4.99 for
your entire order. This
is our standard method of shipping. Average shipping
time is 3-4 business days. We use USPS Priority
Mail for all standard shipping including shipments
to APO/FPOs.
Free Standard Shipping
on Orders Over $50.00
Express Shipping
Only $19.99 for
your entire order.
Orders must be placed by 12:00PM EST to ship
that day (except on holidays). Orders will
be shipped using USPS Express Mail. Overnight
to most destinations, some shipments to remote
locations may require additional time in transit.
Canada
Standard Shipping Only $4.99 for
your entire order. Orders
will be shipped using USPS Air Mail. Allow 5-7
business days for delivery.
Free Standard Shipping
on Orders Over $50.00
England
Standard Shipping Only $9.99 for
your entire order. Orders
will be shipped using USPS Air Mail. Allow 10-15
business days for delivery. The customer is responsible
for all duties and taxes collected by the foreign
country. Please inquire with your customs office
for more information.
*No orders will be shipped out on the following
Post Office holidays: Martin Luther King Jr's
Birthday, Washington's Birthday (President's Day),
Memorial Day, Independence Day, Labor Day, Columbus
Day, Veterans Day, Thanksgiving Day, Christmas
Day, New Year's Day.
We currently do not ship to other International
destinations. Do
you ship to APO/FPOs? Yes, we are glad to
ship to APO/FPOs. Just follow the simple steps below: 1. All of the products
found on our site are available for shipment to APO/FPO addresses with the exception
of magazines and products otherwise noted. 2. Add the products you wish
to purchase to your cart. Please note:
All of the items in your cart must be sent to the same APO/FPO address.
3. When you have finished shopping, proceed to checkout. 4. Enter
your billing address on top and the APO/FPO address you wish to send the items
to (if different than the billing address) under the section titled: Shipping
Details. Military addresses must show the grade, full name with middle name
or initial, and PSC number, unit number, or ship name. Replace the city name with
APO or FPO, and the state with AA, AE,
or AP, and ZIP Code. 5. Select payment method and submit
your order. Please note: Since it is not possible
to track or confirm delivery of orders sent to APO/FPO addresses, we can not be
responsible for the delivery of these orders. We do everything we can to ensure
safe delivery of your order by securely packing your purchase and shipping your
package USPS Priority Mail for quick and safe delivery to the APO/FPO.
Can I place my order through
the mail? Of course. All you have to do is
fill out an order form and send it in with your payment. You can pay by check,
money order or credit card. Orders paid by personal check will be held until check
clears. You can find an order form here. Then mail
your order and payment to: Phat Sport Shades
142 High Street, Suite 409
Portland, ME 04101
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