Do you offer a Guarantee?
Do your sunglasses and goggles come with a warranty?
What forms of payment do you accept?
How long will it take to process my order?
How much does shipping cost?
Do you ship to APO/FPOs?
Can I place my order through the mail?


Do you offer a Guarantee?
Yes, a 30-Day Satisfaction Guarantee. Customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days from the date of purchase. We'll gladly replace it or give you a full refund (less shipping) - whichever you prefer with no restocking fees. Shipping charges will be deducted from refunds for orders that qualified for free shipping if they no longer qualify. Your only cost is the shipping back to us. The following conditions must be met to obtain a full refund:

• Merchandise must be in like new condition with no signs of wear.
  
  
• Item must be returned in the original manufacturer's packaging.
  
  
• All original supplied packaging, cleaning clothes etc, must be included.
  
  
• Original manufacturers warranty cards, manuals and paperwork (when included) must be blank.
  
  
• The customer must obtain a Return Authorization (RA) number from PhatSportShades prior to shipping. To obtain a RA number please e-mail your request, including the reason for return, to: support@PhatSportShades.com
  *Returns without a RA number will be returned to sender.
  
  
• The customer is responsible for return shipping charges. Insurance and a tracking number are highly recommended, as PhatSportShades can not be responsible for the returned item until it arrives at our warehouse.
  
  
• PLEASE NOTE: For health safety reasons, headwear can not be returned.
  

Do your sunglasses and goggles come with a warranty?
Yes, all of the products we sell come with a manufacturers warranty. For more information go to Warranties


What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Personal Checks, Money Orders and payments through PayPal.

How long will it take to process my order?
Most orders received by 3:00PM EST are processed and shipped the same day. In the rare event that an ordered item is unavailable or backordered, we will notify you promptly, at which time you will have the option to wait for the item to become available, change your order or cancel if you wish.

Some items might ship separately, but are included in our "per order" shipping charge outlined below. You will be notified if your order will arrive in more than one shipment.

How much does shipping cost?
Shipping charges are calculated and displayed during checkout prior to placing your order based on the following rates:

USA
Standard Shipping Only $4.99 for your entire order.   This is our standard method of shipping. Average shipping time is 3-4 business days. We use USPS Priority Mail for all standard shipping including shipments to APO/FPOs.
Free Standard Shipping on Orders Over $50.00

Express Shipping Only $19.99 for your entire order.   Orders must be placed by 12:00PM EST to ship that day (except on holidays). Orders will be shipped using USPS Express Mail. Overnight to most destinations, some shipments to remote locations may require additional time in transit.

Canada
Standard Shipping Only $4.99 for your entire order.  Orders will be shipped using USPS Air Mail. Allow 5-7 business days for delivery.
Free Standard Shipping on Orders Over $50.00

England
Standard Shipping Only $9.99 for your entire order.  Orders will be shipped using USPS Air Mail. Allow 10-15 business days for delivery. The customer is responsible for all duties and taxes collected by the foreign country. Please inquire with your customs office for more information.

*No orders will be shipped out on the following Post Office holidays: Martin Luther King Jr's Birthday, Washington's Birthday (President's Day), Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Day, New Year's Day.

We currently do not ship to other International destinations.

Do you ship to APO/FPOs?
Yes, we are glad to ship to APO/FPOs. Just follow the simple steps below:

1. All of the products found on our site are available for shipment to APO/FPO addresses with the exception of magazines and products otherwise noted.

2. Add the products you wish to purchase to your cart.  Please note: All of the items in your cart must be sent to the same APO/FPO address.

3. When you have finished shopping, proceed to checkout.

4. Enter your billing address on top and the APO/FPO address you wish to send the items to (if different than the billing address) under the section titled: Shipping Details. Military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Replace the city name with “APO” or “FPO,” and the state with “AA,” “AE,” or “AP,” and ZIP Code.

5. Select payment method and submit your order.

Please note: Since it is not possible to track or confirm delivery of orders sent to APO/FPO addresses, we can not be responsible for the delivery of these orders. We do everything we can to ensure safe delivery of your order by securely packing your purchase and shipping your package USPS Priority Mail for quick and safe delivery to the APO/FPO.

Can I place my order through the mail?
Of course. All you have to do is fill out an order form and send it in with your payment. You can pay by check, money order or credit card. Orders paid by personal check will be held until check clears. You can find an order form here. Then mail your order and payment to:

Phat Sport Shades
142 High Street, Suite 409
Portland, ME 04101